I bought a 2007 Nissan Murano from one of the largest used car one-price dealers in Burlington. My problem is, we bought a rust proofing Limited Life Package ($699) but I am unable to see where the work was done, except for a few spots (bottom of doors at drain holes).

I have always used Krown rust proofing products before, so I took it to them and they said it was a very shoddy, poorly done job.

The Krown rep showed me a few spots where there was some spray but many places were still bare. There was no spray underneath the body and there were no holes punched in the frame where it would have been sprayed.

I took the SUV back to the dealership, who said the manufacturer does not allow them to drill holes as it destroys the integrity of the structure. Is this true?

I find it hard to believe as Krown has been in the business for a long time. They have done my 1987 Jeep every two years and it is still on the road, with no rust.

What should I expect to see from the dealership? I have made an appointment with them to review the job they did. We have had the Murano for two weeks and are pleased with everything else.

If you paid for a rust-protection job, that is what you should have received. I would expect the dealer to make sure that the people they use do a proper job for their customers.

There are some concerns about drilling holes in vehicles in order to install rust protection and for that reason many rust protection places remove panels or use existing holes to apply the rust protection.

There certainly should be no bare metal areas that have not been sealed properly and for this reason I would think that the dealer would want to make sure it is done properly. You have paid a lot of money and if the job was not done properly then the dealership should immediately, as I suspect it will, come to your aid to make sure the job is properly done.

Find out from the dealer where the rust protection was installed and take the vehicle yourself to question the job that was or was not done properly.

I took my car to get the tires rotated and left with a $400 bill.

Two weeks earlier I took the car in for an oil change and the service technician told me that my tires were in good condition but that they needed to be rotated.

When I took them to the tire outlet to have them rotated I was told that two of the tires were in need of replacement, so I told them to replace them as I was going on a trip the next day.

When I got home from the trip I went back to the place that changed my oil and they said that I did not need the new tires and that I was ripped off.

I have not been back to the tire outlet yet because I was hoping you could guide me as to how I should approach this.

Of the two recommendations you received, the tire dealer is without question the more qualified to recommend whether or not a tire should be replaced.

I approached the dealer for you and they showed me the two tires in question -- one had an air bulge very close to the tread and the other had a cut in-between the tread that was difficult to see but also very close to the inner belt.

Both tires were in need of replacement and both could have posed a potentially dangerous problem for you and others on the road

I then spoke to the person who felt you were ripped off and the owner quickly discounted his remarks since he was a part-time helper who had only worked there for three weeks.

Your contact with the tire company should be to say, "thank-you very much."

Do you have a query for Dennis O'Sullivan?

Send your questions by email to: dennis.osullivan@cogeco.ca, or by mail at

Box 10019, Winona, ON, L8E 5R1.